Missions & Objectives

Company Missions

  • To be preferred partner, project design, installer and engineering services company in Malaysia.
  • To deliver to the customers total Quality, Safety and Value for money of goods and services.
  • To provide good customer service for Chen Guan Air Conditioning & Engineering Sdn. Bhd. to be the leading ACMV Contractor.
  • To maximize company's economic performance and profitability for a satisfactory return.

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Company Objectives

Quality Objectives
Responsible Dept.
Achieving / Improvement Action

To achieve 80% of overall customer satisfaction within a year.

(Min. Rating of "Satisfied" For All Criteria is 8)

  1. Maintain good relationship with customer and ensure prompt reply on all enquiries.
  2. Provide quality services that exceed our customer's expectation.
Reducing non conformity works to 3 per project per month.
  1. Obtain customer approval before installation work begins.
  2. To conduct inspection on the completed work before handover.
  3. To ensure all installation according to customer agreed design.
Reducing the audit finding to 5 per audit cycle
  1. To employ competent staff relevant to the scope of work.
  2. The conduct effective induction and on job training for all newly recruited staff.
  3. To conduct the daily operation according to the standard operation procedures and following the company policies.
80% of supplier/subcontractor under good performance category.
  1. To ensure quality service/products is provided by approved supplier/subcontractor.
80% employees have undergone at least one training per year.
  1. To ensure competency of employee through effective training or refreshing session for skilled employee.
To achieve 90% of project completion on time.
  1. To monitor the progress and completion of the project through the client site meeting.

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