Missions & Objectives

Company Missions

  • To be preferred partner, project design, installer and engineering services company in Malaysia.
  • To deliver to the customers total Quality, Safety and Value for money of goods and services.
  • To provide good customer service for Chen Guan Air Conditioning & Engineering Sdn. Bhd. to be the leading ACMV Contractor.
  • To maximize company's economic performance and profitability for a satisfactory return.

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Company Objectives

Quality Objectives Process / Responsible Dept.

Effective tendering process to ensure achievement of at least 5% gross profit margin for each project.

Tendering & Contract

To complete the design process i.e. preparation of drawings and Bill of Quantities within customer specified time.

Design

a) To achieve 90% of project completion on time per year.

b) Reducing non conformity works (NCR from client) to 3 per project per month.

c) Response time to breakdown request from Client during DLP within 1 working day.

Project

To achieve 100% execution of planned maintenance schedule for all projects per year.

Maintenance

80% of supplier / sub-contractor under good performance category during annual performance re-evaluation.

Purchasing

80% employees have undergone at least one training per year.

Human Resource

Reducing the audit finding to 5 per audit cycle.

QMS

To achieve 80% of overall average customer satisfaction during the annual customer satisfaction survey (Min. Rating of "Satisfied" For All Criteria is 8)

Company

To carry out at least one improvement project per year

Company

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